RBHU Analytics

Seawoods, Navi Mumbai

A telemarketing executive is a customer-facing role to engage potential customers, provide accurate information about our company's products and services, address customer concerns and help improve sales. He will be the first point of contact with a customer and will be responsible for understanding their needs and preferences, communicating the value of the company's products and services and, depending on the objective of the call, persuading them to take an action such as making a purchase, scheduling a demo or appointment or taking a survey.Making outbound calls to generate leads, improve customer acquisition, reach new customers and improve sales.Building and updating call lists to ensure it is accurate and up to date.Creating personalised and targeted call scripts instead of using generic ones.Having meaningful and engaging conversations with potential customers using a natural tone and pacing.The candidate should have an in-depth understanding of the company's products and services so that they can describe the product to the customers and explain how it can address their needs.Telemarketing data is helpful in identifying potential leads for further engagement, creating customer profiles and segments and campaign evaluation. It can also offer valuable insights into customer preferences, trends and market dynamics.Ensuring secure storage of telemarketing data, such as customer contact lists and sales, lead, call, campaign and script data, for future reference.Making sure the data is accurate, complete and up-to-date to aid decision-making.Performing basic analysis of telemarketing data to assist in data-driven telemarketing and planning marketing campaigns.