Ratan Housing Developmemt Limited(BPO Unit)

Fazalganj, Kanpur

Our Basic Requirements-SUMIF/SUMIFSCOUNTIF / COUNTIFSData FiltersData SortingPivot TablesCell FormattingData validationExcel shortcut keysWorkbookManaging Page LayoutCharts & its AnalysisLogical Functions (AND , IF , OR) Date ,Text , Find, Search FunctionsIndex Match

Key Responsibilities1. To handle objections / escalations and queries regarding the product effectively.2. To enter the details of every interaction in the system3. To ensure that mandated Service Levels are adhered to on an individual, shift and team basis.4. To deliver the highest quality of service clients and ensure high customer satisfaction.5. To assist in the expansion of the RHDL network by extracting all relevant information on new services from the case files and channels this information to the network executive.6. To cultivate the RHDL network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling.7. To support shift leaders, supervisors or who so ever concern to achieve target service delivery and financial goals.8. To own and manage specific customer programs assigned.

Key Responsibilities1. To handle objections / escalations and queries regarding the product effectively.2. To enter the details of every interaction in the system3. To ensure that mandated Service Levels are adhered to on an individual, shift and team basis.4. To deliver the highest quality of service clients and ensure high customer satisfaction.5. To assist in the expansion of the RHDL network by extracting all relevant information on new services from the case files and channels this information to the network executive.6. To cultivate the RHDL network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling.