Qubehealth

Mumbai, Maharashtra

Key Responsibilities1. Primary Point of Contact to the Client2. Conduct client onboarding and weekly routine activities3. Promptly respond to Client queries4. Be Polite & Professional to help develop and maintain a strong professionalrelationship5. Identify opportunities for growth and upsell6. Collaborate with the product team and give feedback on clients needs7. Provide training and guidance to the client on how to best use the QubeHealthProduct

1) General Summary of the position:i. The Manager Accounting is someone who works closely with the Sr. Manager Accounting, Director, Auditor & the Leadership of the Company, to manage all aspects related to the accounting department of the Company. ii. The candidate would be well versed with using Zoho-Books and Tally with the ability to follow accounting & book-keeping principles.iii. The candidate would come with a minimum experience of 3 years in an accounting & book-keeping function, with a thorough experience of maintaining Ledgers, Accounts Payables and Receivables, Cash & Bank, Tax-Filing etc.2) Job Purpose:i) To manage and maintain all accounting related tasks daily.ii) To coordinate with other departments to ensure that all accounting-related data is made available in a timely manner, to enable an accurate representation of business accounts to the companys auditor and management.3) Job Description: Assist the Sr. Manager Accounts on the following i) Accounting Tasks (1) Bills Booking & Tracking Amounts & Due Dates Purchases & Utility Bills.I. Credit Card Bills Reco. Segregation of Nature of Expense.II. Petty Cash Tracking & Management of Vouchers using Zoho Books.III. Scrutiny of Customer & Vendor Ledgers.IV. Finalization of Books of Accounts during Monthly Closing.V. Coordination with Auditors for Requirements & Timely Returns.VI. Filing Systems for Important Company Documents.VII. Bank & Cash Withdrawals.ii. Payroll-Related I. Enforcing Employee Submission of Income Tax Declarations and Proof of Investments.II. Verification of Employee Investment Proofs (Payroll related).III. Addressing any Employee queries related to their TDS calculations.IV. Providing Form 16 to Employees (if needed).V. Coordination with EPF & ESIC Consultants and ensuring compliance.iii. Statutory Compliance i) Verifying TDS Calculations.ii) Ensuring TDS Payments on a timely basis.iii) Coordination with CA Team to collect & file, Quarterly

Roles & Responsibilities:- Request an appointment with a Doctor for a virtual consultation.- Request an appointment with the Diagnostic facility for themselves and their family members.- Enquire about their QubeCredit facility (provided by QubeHealth).- Enquire about their Employer-provided, Group Mediclaim Policy (details made available to QubeHealth by that Employer, and displayed within the QubeHealth system).- Guidance in making the right choice of a hospital or a clinic.- Emergency assistance of an Ambulance or a Doctor.- Maintaining a positive, empathetic, and professional attitude toward customers always.- Respond promptly to customer inquiries.- Communicating with customers through various channels (calls, emails, messages).- Acknowledging and resolving customer complaints.- Knowing Qube products inside and out so that they can help the customers efficiently.- Maintaining records of customer interactions, transactions, comments, and complaints.- Communicating and coordinating with the internal team where necessary.- Share insights basis customer interaction to improve the process. - Ensure customer satisfaction and provide professional customer support.Requirements:QubeHealth does not discriminate on the basis of age, gender, or social background. However, the ideal candidate would possess the following background:i. High school diploma, general education degree, or equivalent.ii. Ability to stay calm when customers are stressed or upset.iii. Comfortable using computers and should have their own device to work out.iv. Experience working with customer support tools such as HubSpot would be an advantage.v. Candidates with a marketing background are preferable.vi. Willing to provide a dedicated 9 Hours per day (8 am to 9 pm, Monday to Saturday, any 9-hour slot) to Work-From-Home.vii. Possesses a capable PC or Laptop, with a reliable electricity and internet connection.