Pure Botanical Care Private Limited

Aruna Nagar, Coimbatore

Female Telecalling executive at Coimbatore1.Handle outbound and inbound calls, emails, and chat support for the brand, coordinate with logistic partners collect information, and document it.2. Resolve complaints and issues efficiently and effectively.3. Have a strong understanding of products to provide accurate information.4. Document customer interactions and feedback in the system.5. Work with other team members to coordinate, resolve, and improve customer service.It is a Full Time Monday to Saturday 9.00 to 6.00 job for candidates with experience.The candidate should have Basic English skills and sound communication skills for this job.Excellent organizational and multitasking abilities Strong problem-solving skillscall for interview - 99949 29849

Operations Coordinator Coimbatore.For E commerce operations looking for a dynamic and strategic E-Commerce Operations Person to manage our online business across both marketplace platforms and our own website . This is a high-impact role that blends strategy, operations, digital marketing, and cross-functional collaboration to drive sales, enhance customer experience, and unlock new revenue opportunities.Should be responsible for managing inbound, inventory management and outbound operations.Approve and track ROI of promotions, discounts, and offers Manage vendor relationship to ensure smooth supply of goods. Effectively manage the day to day operation of the company and team. Responsible for the security of all warehouse assets and infrastructure. Manage the returns to the Warehouse and ensure items are dealt with promptly and returned to stock. Responsible for maintaining the stock levels and re-ordering of all products to ensure 100 % fill rate. You will set up and standardize company processes to improve efficiency and cross-team coordination.You will oversee the day-to-day activities , ensuring theefficient management of processes related to procurement, logistics, inventory, and order fulfillment.You will ensure that all order processing activities, from pre-order facilitation through to shipment, are executed in accordance to requirements. You will act as a bridge between the company , team , suppliers and our customers, coordinating withthe commercial, quality, and logistics teams to ensure timely order placement and shipments. You will solve problems, prevent delays, and keep the operations in flow.* Responsible as the primary point of contact for operations administration and coordinating to resolve anomalies and identify concerns among customers, teams and suppliers, and ensure reflection and action to resolve.* Analyze and identify potential production delays, coordinating with supplier teams .* Identify potential courier shipment risks and delays, and proactively communicate these to clients.* Provide regular updates to clients regarding order status and anticipated issues.* Develop and nurture strong relationships with suppliers, ensuring clear and professional communication to meet expectations.* Collaborate with the Logistics teams and/or third-party logistics providers to resolve any quality and shipping issues, ensuring timely shipments in accordance with the plan. * Experience: A minimum of two years plus of professional experience in a relevant job is preferred.* Analytical Skills: Strong ability to analyze data and generate reports.* Problem-Solving: Excellent problem-solving skills* Communication: Outstanding communication and relationship-building skills with multi-cultural stakeholders.* Multi-Tasking: Proven ability to handle multiple tasks simultaneously and perform well under pressure.* Team Coordination: Skilled in coordinating efforts across multiple teams and stakeholders.