1) greeting clients and setting a positive office atmosphere2) answering the phone, taking messages and redirecting calls to respective offices3) organising and maintaining files and records and updating them when necessary4) creating and maintaining updated documents and spreadsheets5) overseeing the sorting and distribution of incoming mails6) preparing outgoing mail items such as envelopes or packages7) operating office equipment such as photocopier and printers8) bookkeeping and issuing invoices