A telesales manager/ executive is required to interact with customers for the most part .so good communication skills are a must. He/she must be able to plan the number of fresh/follow-up calls he/she has to make appointments with the clients. The job also requires good selling and persuading skills and also a thorough understanding of the company's offerings. The major skills and competencies that employers look for are: Good spoken and written language skills. Ability to plan and execute. Ability to persuade and negotiate. Ability to work under stress.. Ability to work as a team