Phonepe Private Limited

Bellandur, Bangalore

Premuim Account Executive (EDC Sales)1) Client Relationship Management: Build and maintain strong relationships with key clients. Understand their needs, expectations, and concerns. Act as the main point of contact and establish trust and rapport.2) Strategic Planning: Develop and execute strategic plans to expand the business with existing clients. Identify opportunities for growth and upselling EDC (POS Device) or Provide EDC services.3) Understanding Client Needs: Gain a deep understanding of the client's industry, business objectives, and challenges. Use this knowledge to propose Payment solutions that align with their goals and drive mutual success.4) Collaboration with Internal Teams: Coordinate internally with sales, marketing, operations, and other departments to ensure seamless delivery of products or services to clients. Advocate for the client within the organization.5) Problem Solving: Address any issues or concerns raised by clients promptly and effectively. Take ownership of problems and see them through to resolution.6) Reporting and Analysis: Track MTD , FTD metrics, update reports on Lead Funnal status, and provide insights or recommendations based on Market/Merchant analysis. Monitor market trends and competitor activities that may impact Merchant.7) Customer Satisfaction: Ensure high levels of customer satisfaction by proactively engaging with Merchants, anticipating their needs, and exceeding their expectations whenever possible.8) Revenue Growth: Drive revenue growth from Chain Outlets by identifying cross-selling and upselling opportunities. Meet or exceed sales targets set for the Month.9) Feedback Collection: Gather feedback from Merchants on products, services, and overall satisfaction. Use feedback to improve Service and enhance the Merchant experience.10) Industry Knowledge: Stay informed about industry trends, market activities, and competitors. Share relevant insights with Manager / company as advisor.