Parth Auto Hub

Dahod, Gujarat

We are looking for a Warranty Manager with 1 to 4 years of experience to oversee warranty claims and ensure customer satisfaction. The ideal candidate should have an I.T.I. qualification and be able to work full-time from our office in Dahod, India.Key Responsibilities:1. **Manage Warranty Claims**: Oversee the warranty claims process, ensuring that all claims are processed accurately and efficiently. This includes reviewing documentation and determining claim validity.2. **Coordinate with Customers**: Communicate directly with customers to understand their concerns and provide solutions. This role requires excellent customer service skills to ensure a positive experience.3. **Analyze Warranty Data**: Gather and evaluate data related to warranty claims to identify trends. Use this analysis to suggest improvements in product quality and warranty policies.4. **Collaborate with Teams**: Work closely with technical teams, suppliers, and service centers to resolve issues related to warranty claims. Effective teamwork is essential to streamline processes.5. **Maintain Documentation**: Keep accurate records of warranty claims and customer interactions for future reference and reporting. Organization and attention to detail are crucial in this task.Required Skills and Expectations: The candidate should possess strong problem-solving skills and the ability to work under pressure while meeting deadlines. Good communication skills are essential for interacting with both customers and cross-functional teams. A strong understanding of warranty processes and product knowledge is also important to succeed in this role.