Panther Nails

Pune, Maharashtra

Client Support Executive Job Description Experience 0 - 2 years Location Jalgaon / Pune No. of requirement 3 Education BCA/ BSc. / MCA /Any graduationResponsibilities of Support 1. Assign calls to L1, L2 & L3 support teams looking at the call request and ensure timely resolution.2. Professionally Communicate with the customers reaching the support centre through the call centre3. Resolve calls in individual capacity as well4. Ensure friendly approach with the customers and ensure timely resolution of support request up to the satisfaction of the customer.5. Periodically report to the management current state of support services6. Enhance internal systems to achieve improved customer satisfaction.Requirements -1. Must be experience in software support role; typically, in technical support for cloud-based applications.2. Excellent oral & written communication skills3. Good time management4. Good Team PlayerCritical thinker and problem-solving skills

ResponsibilitiesCollect quantitative and qualitative data from marketing campaignsPerform market analysis and research on the competitionSupport the marketing team in daily administrative tasksAssist in marketing and advertising promotional activities (e.g. social media, direct mail and web)Prepare promotional presentationsHelp distribute marketing materialsManage and update company database and customer relationship management systems (CRM)Help organize marketing eventsRequirementsStrong desire to learn along with professional driveSolid understanding of different marketing techniquesExcellent verbal and written communication skillsExcellent knowledge of MS OfficeFamiliarity with marketing computer software and online applications (e.g. CRM tools, Online analytics and Google Adwords)Passion for the marketing industry and its best practicesCurrent enrollment in a related BS or Masters degree