Provide service and customer support during field visits or dispatchesTie workflow to scheduleManage all on site installation, repair, maintenance and test tasksDiagnose errors or technical problems and determine proper solutionsProduce timely and detailed service reportsDocument processesFollow all companys filed procedures and protocolsCooperate with technical team and share information across the organisationComprehend customer requirements and make appropriate recommendations/briefingsBuild positive relationships with customers