Pagariya Auto Pvt Ltd

Jalna, Aurangabad

A Service Advisor acts as the primary liaison between automotive customers and service technicians, managing the repair process from intake to vehicle delivery. Key responsibilities include greeting customers, diagnosing vehicle issues, creating detailed repair orders, estimating costs, coordinating with technicians, and ensuring high customer satisfaction to build loyalt,Customer Intake: Greet customers, listen to service needs/concerns, and conduct vehicle walk-arounds.Service Advising: Advise customers on necessary maintenance and repairs based on manufacturer specifications and vehicle history.Documentation: Create accurate, detailed repair orders (job cards) and provide transparent cost and time estimates.Communication: Act as the liaison between the customer and technicians, updating customers on service progress and unexpected issues.Administrative Tasks: Manage scheduling, order parts, handle warranty claims, and process payments.Quality Control: Ensure repairs are completed correctly, on time, and follow up with customers after service to ensure satisfaction.