Orcapod Services

Mumbai, Maharashtra

Job Dimension: Ensure complete and correct information is transferred to the customer on every callShould handle the customers confidently and assertivelyEnsure 100% customer satisfaction on all the calls handled and improve the overall CSATShould be fine with rotational week offsas per the process requirement.Should be fine with all the shifts as per the company requirement.Ensure minimum login hours are metMeet the basic process metrics management like ConversionC-SAT scores, Call quality scores, Product test scoresetc as defined for his level.Reporting basic escalation to supervisor.Knowledge & Skills:Should be able to communicate in grammatically correct average EnglishShould be able to understand an comprehend English/HindiShould be able to speak professional and correct hindiClarity of Speech No MTI affecting pronunciation/UnderstandingProcess and product awarenessIndustry and domain knowledgeCustomers centricityShould have basic knowledge of operating computer start, restart, shut down, different parts Basic shortcuts CtrlS, Ctrl V, use of space bar, alt+tab, caps lock, etcShould have basic typing knowledge.- 20 words per minuteFact Finding Analysis: Required as a part of day to day work to identify issues, analyze and escalate it to the concerned on time

Job Dimension: Ensure complete and correct information is transferred to the customer on every callShould handle the customers confidently and assertivelyEnsure 100% customer satisfaction on all the calls handled and improve the overall CSATShould be fine with rotational week offsas per the process requirement.Should be fine with all the shifts as per the company requirement.Ensure minimum login hours are metMeet the basic process metrics management like ConversionC-SAT scores, Call quality scores, Product test scoresetc as defined for his level.Reporting basic escalation to supervisor.Knowledge & Skills:Should be able to communicate in grammatically correct average EnglishShould be able to understand an comprehend English/HindiShould be able to speak professional and correct hindiClarity of Speech No MTI affecting pronunciation/UnderstandingProcess and product awarenessIndustry and domain knowledgeCustomers centricityShould have basic knowledge of operating computer start, restart, shut down, different parts Basic shortcuts CtrlS, Ctrl V, use of space bar, alt+tab, caps lock, etc- Should have basic typing knowledge.- 20 words per minuteFact Finding Analysis: Required as a part of day to day work to identify issues, analyze and escalate it to the concerned on time