Ogni Esco Pvt Ltd

Hyderabad, Telangana

We are looking for a Customer Success Engineer who will be the champion of integrating value provided by our products into customers actual needs. Right from onboarding the customer onto the platform to creating use case write-ups that help them champion our product scale up within the organisation, will be your bread and butter.Responsibilities:1) Onboard customers and increase engagement with our products.2) Collaborate directly with the customers to help solve their problems and ensure their satisfaction.3) Responsible for creating and updating support documentation knowledgebase.4) Facilitate training webinars and customer training sessions.5) Design, develop and deliver interactive product training in a variety of formats including video, e-learning, and virtual sessions for our customers.6) Work with cross-functional leaders to deliver outcomes for our customers. You will collaborate closely with employees to ensure customer questions and concerns are addressed in a timely manner.7) Define customer needs and requirements. Gather, analyse, and organise technical information from subject matter experts.