Oceanic TVS

Memnagar, Ahmedabad

Key Responsibilities:Oversee all service operations, ensuring high-quality repairs and maintenance.Set departmental targets for revenue, efficiency, and customer satisfaction.Manage and mentor service advisors, floor managers, and technicians.Ensure customer issues are addressed promptly, aiming for maximum satisfaction.Monitor key performance indicators (KPIs) such as turnaround time, repeat repairs, and service revenue.Develop strategies for upselling value-added services and annual maintenance contracts.Maintain compliance with TVS Motor Company's guidelines and industry regulations.Optimize resource utilization, including manpower and spare parts inventory.Conduct regular training programs to keep staff updated on new products and technologies.Prepare and present performance reports to senior management, recommending process improvements.