OAF Global Pvt Ltd

Chennai, Tamil Nadu

Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge, and all other aspects of customer service Position and sell pro support contracts to customers if their Product is within 120 days from the date of purchase.

Excellent communication skills Knowledge about vice and Accent and Grammar Strong knowledge of customer care processes and techniquesCall quality Experience in coaching / training delivery Objection in handling skills. Good understanding about how the support industry works Should be 1 -5 yr exp.Graduation in any respect Should be open to night shifts.Right now its work from home due to the pandemic situation