Next7 IT

Cranberry TwpCanada

Why Next7?Join a team that provides the highest customer support experience through standard operating procedures, well-developed support tools, and customer service-focused support staff.We are accountable to each other and believe in the power of hard work directed at the right thing. We know that our industry doesnt stay the same, and if we dont increase our value to clients, someone else will. We are open-minded and candid with each other to find out what is true and consider alternative viewpoints. We believe in creating and using well-documented systems.Be part of a growing team, loved by our clients, with many opportunities for future growth, training, and development.What is this Position?This position will maintain and improve our automation tools and overall security, including auditing systems for best practices gaps, improving system monitoring, reducing false positives, and creating scripts in Liongard and N-Able N-Central.The position requires strong auditing skills to find previously undiscovered problems in customer environment monitoring and data collection systems. You will help to improve how Next7 IT audits and maintains customer environments to keep customer environments operating efficiently and securely.Responding to ISP outages, server outages, and network security events will be necessary as these situations occur.Fanatically good documentation, thoroughness, and attention to detail are critical to delivering good outcomes. The activities of this role directly impact the efficiency and capabilities of all other service delivery departments. You must be following procedures exactly, updating them, or creating them.Must have good customer service skills and genuinely enjoy interacting with others.For a full description, please contact us.