Narayan Nethr Alaya Hospital

Bangalore, Karnataka

The role of a receptionist at an eye hospital involves a variety of tasks centered around patient interaction, administrative duties, and coordination within the medical facility. Heres an overview of the responsibilities and skills typically associated with this role:Key Responsibilities:Patient Reception and Registration:Greet patients and visitors as they arrive.Register patients, verify their information, and update medical records.Ensure all necessary paperwork is completed, including consent forms and insurance information.Appointment Scheduling:Schedule and manage patient appointments using the hospital's booking system.Coordinate with ophthalmologists and other medical staff to organize appointment slots and follow-up visits.Remind patients of their upcoming appointments via phone, email, or text.Handling Inquiries:Answer phone calls, emails, and in-person inquiries regarding services, appointments, and general information.Provide clear information about procedures, waiting times, and hospital policies.Billing and Payments:Process payments, handle billing queries, and ensure that patient accounts are up-to-date.Liaise with insurance companies for claims processing and reimbursement.Administrative Support:Maintain patient records, ensure confidentiality, and manage filing systems.Assist with the preparation of reports, documents, and correspondence.Manage inventory of office supplies and order new stock when necessary.Patient Coordination:Assist patients in understanding their treatment plans, follow-up requirements, and next steps.Provide support for patients with special needs, such as elderly or visually impaired individuals.Coordination with Medical Staff:Communicate effectively with doctors, nurses, and technicians to ensure smooth patient flow.Relay messages between patients and medical staff, and manage any urgent requests.Required Skills and Qualifications:Communication Skills: Ability to interact with patients,

Accompanying the patients to respective counters/wards. Respond to patients request for information and offer proper guidance. Facilitate the collection and return of medical records from the respective departments. Keep the consultants room clean and arrange before their visit. Check the respective patients medical records for any notes/cross consultation and also facilitate treatment and coordinate their next visit. Attend to instructions and procedures of the doctors assist them as and when required. Ensure prompt and safe movement of files and documents between the various departments. Assist in office work vi.z. Taking photocopies, scanning and uploading of relevant documents and referral letters. Being posted in various departments will assume respective departmental responsibilities under supervision. Coordinate and communicate between the departments whenever required. Attend to phone calls as and when needed.