Muktaa The Wellness Clinic & Luxury Spa

Marine Drive, Mumbai

Hire and train employees.Create a weekly staff schedule.Oversee marketing and customer relationship management initiatives.Ensure we are in compliance with all labor and sanitation laws.Fill any non-specialized roles when employees are absent.

Arranging consultations with patients and issuing reminders about these closer to the day of each appointment.Conducting screening and diagnostic tests to reveal health issues.Calming anxious and distressed patients.Restoring patients to good health by administering or suggesting interventions such as massage, mindfulness, and homeopathic substances.Informing patients about the functions of each treatment.Recording and storing your notes after each consultation.Monitoring and evaluating the implications of treatments.Tailoring your approach to treatment based on results obtained, if needed.Referring patients to licensed Ayurvedic Doctors, as required.Ensuring that the office is stocked with fresh and well-maintained supplies.

Greet and welcome guests as soon as they arrive at the officeDirect visitors to the appropriate person and officeAnswer, screen and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)Provide basic and accurate information in-person and via phone/emailReceive, sort and distribute daily mail/deliveriesMaintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)Order front office supplies and keep inventory of stockUpdate calendars and schedule meetingsArrange travel and accommodations, and prepare vouchersKeep updated records of office expenses and costsPerform other clerical receptionist duties such as filing, photocopying, transcribing and faxingRequirements and skillsProven work experience as a Receptionist,Proficiency in Microsoft Office SuiteHands-on experience with office equipment (e.g. fax machines and printers)Professional attitude and appearanceWritten and verbal communication skillsAbility to be resourceful and proactive when issues ariseExcellent organizational skillsMultitasking and time-management skills, with the ability to prioritize tasksCustomer service attitude

Researching potential new leads and keeping on top of developments in the industryContacting prospective clients through a variety of mediums this could include reaching out on social media, phoning, emailing or meeting in personWorking with other teams and colleagues to help align offerings with the needs of clientsKeeping on top of administrative tasks such as updating CRM (customer relationship management) systemsHolding presentations and demonstrations for potential clientsCommunicating with and informing existing clients in a way that supports an ongoing relationship.Strong communication and presentation skillsThe ability to influence and negotiate with othersCommercial awarenessThe ability to think creatively and strategicallyOrganisational skillsSelf-motivation and the ability to be motivated by targetsResilience

Analyze the results from diagnostic skin testsProvide treatments based on tests Recommend treatmentsInform on different treatment options and solutionsAdvice on skin health tips and best practicesRecommend appropriate products Evaluate patients before major surgical or other medical proceduresRefer patients to specialists as the situation requiresTrack and maintain patients' records regularlyWork with an EMR systemAdhere with laws and regulations

Insuring all operations are carried on in an appropriate, cost-effective way.Improving operational management systems, processes and best practices.Helping the organizations processes remain legally compliant.Formulate strategic and operational objectives.Examine financial data and use them to improve profitability.Manage budgets and forecasts.Perform quality controls and monitor production KPIs.Recruit, train and supervise staff.Find ways to increase quality of customer service.

Analyze financial information and prepare balance sheets.Coordinate with management and staff to prepare budgets.Ensure compliance with organizational guidelines and procedures, and federal and state regulations.Resolve account payable and receivable issues or queries.Accurately perform daily reconciliations of cash, check and credit card transactions, and tally and file invoices.Comply with Generally Accepted Accounting Principles (GAAP) for financial statements.Assist in financial and tax audits, and general ledger preparation.Prepare income tax returns and corporate reporting requirements.Develop monthly financial statements that include cash flow, profit and loss statements, and balance sheets.Complete end of month close procedures.

Train housekeepers on cleaning and maintenance tasksOversee staff on a daily basisCheck rooms and common areas, including stairways and lounge areas, for cleanlinessSchedule shifts and arrange for replacements in cases of absenceEstablish and educate staff on cleanliness, tidiness and hygiene standardsMotivate team members and resolve any issues that occur on the jobRespond to customer complaints and special requestsMonitor and replenish cleaning products stock including floor cleaner, bleach and rubber glovesParticipate in large cleaning projects as required

Performing market research.Gathering and processing research data.Performing basic admin duties including printing, sending emails, and ordering office supplies.Assisting and coordinating with the sales team.Assisting the Front Office team.Assisting with inventory control.Organizing staff meetings and updating calendars.Processing company receipts, invoices, and bills.Assisting and supporting management.Job Types: Full-time, Regular / Permanent

Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaignsDesign, build and maintain our social media presenceMeasure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)Identify trends and insights, and optimize spend and performance based on the insightsBrainstorm new and creative growth strategiesPlan, execute, and measure experiments and conversion testsCollaborate with internal teams to create landing pages and optimize user experienceUtilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch pointsInstrument conversion points and optimize user funnelsCollaborate with agencies and other vendor partnersEvaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Answering phones and explaining the product and services offered by the company.Contacting existing customers as well as prospective customers using scripts.Obtaining customer information and other relevant data.Asking questions to the customer and understanding their specifications.Resolving queries and issues related to the products and services.Making recordings of all the sales phone calls and sales deals.Taking and processing product orders in a professional manner.Maintaining the database of the customers on a regular basis.Suggesting solutions based on customers needs and requirements.