Motivalogic Academy

Ireland

As a Customer Service Officer, your primary responsibility will be to follow up with leads through calls, providing them with detailed information about the Bootcamp, addressing their concerns, and guiding them through the enrolment process. You will also need to interact with potential students from different countries, making strong communication skills essential. Additionally, you must quickly learn and understand our sister company's tech Bootcamp offerings to effectively communicate their value. Proficiency in Microsoft Office tools is also essential for managing documentation and communication efficiently.Objectives of this Role Proactively follow up with leads through calls, ensuring they are well-informed and supported throughout their decision-making process. Establish a trusted relationship with leads to encourage enrolment in the tech Bootcamp programs offered by our sister company. Quickly learn and understand the tech Bootcamp offerings to effectively communicate their value to potential students. Interact with students from various countries, ensuring clear and effective communication across diverse backgrounds. Utilize Microsoft Office tools for documentation, tracking, and communication purposes. Collaborate with the sales and marketing teams to align follow-up strategies and ensure a seamless lead experience.Daily and Monthly Responsibilities Conduct follow-up calls with leads, providing them with detailed information and answering any questions they may have. Build rapport with leads to foster trust and encourage enrollment in the Bootcamp. Document and track lead interactions to ensure consistent follow-up and communication. Identify areas for improvement in the follow-up process and suggest enhancements. Work closely with the marketing team to ensure messaging is aligned with lead needs and feedback.Required Skills and Qualifications 3+ years of experience in customer service, sales, or a related field