PaperLink Softwares P.V.T LTD

Kolkata, West Bengal

Job Title: Customer Care Representative UK Loan Process (Night Shift)Company: Paperlink Software Pvt. Ltd.Location: Kolkata, West Bengal, IndiaSalary: 12,000 15,000 per monthShift Timings: Night shift from 7:00 PM to 4:00 AM or 8:00 PM to 5:00 AMTransportation: No cab facility providedJob Type: Full-timeJob Description:Paperlink Software Pvt. Ltd. is seeking dedicated and customer-oriented individuals to join our team as Customer Care Representatives for our UK Loan Process. In this role, you will serve as the primary point of contact for UK-based customers, assisting them with loan-related inquiries and providing exceptional service to ensure customer satisfaction.Key Responsibilities:Handle inbound and outbound calls to assist UK customers with loan applications, account inquiries, and other related services.Provide accurate information about loan products, terms, and conditions.Resolve customer complaints and issues promptly, ensuring a high level of customer satisfaction.Maintain detailed and accurate records of customer interactions and transactions.Collaborate with team members and other departments to improve customer service processes.Meet individual and team performance metrics and targets.Qualifications:High school diploma or equivalent; bachelor's degree preferred.Excellent verbal and written communication skills in English.Prior experience in customer service or call center operations, preferably in a sales process, is an advantage.Ability to work night shifts without transportation assistance.Strong problem-solving skills and attention to detail.Proficiency in using computer systems and customer service software.Additional Information:This position involves working exclusively night shifts to align with UK business hours.No cab facility is provided; candidates must arrange their own transportation.The first three months of employment will focus on training and acclimatization, with no sales tar

We are looking for an experienced and passionate WordPress Developer to join our IT team! As a WordPress Developer at our company, you will be responsible for both back-end and front-end development, including creating WordPress themes and plugins.Has 2+ years of hands on professional experience in BackEnd DevelopmentMandatory CMS Knowledge : WordPressAdd on CMS knowledge : Drupal, Joomla (if any)E-Commerce Technologies : Magento or OpenCart (Ideally should have knowledge of atleast 1 but not mandatory)Knowledge of object-oriented PHP programmingFrontend technologies : Ajax, JavaScript/jQuery, HTML/CSSDatabase: MySQLThird party API: Should have worked on common third-party APIs like Facebook, google, payment gateways etc.The candidate should have done a minimum of 5-10 projects in WordPressShould have experience with development of custom post types and pluginsExperience of working with 3rd party WordPress themesCandidate should have at least average communication skills to understand client's requirement specifications and communicate internallyShould be a self-learner with a strong desire to grow in an organization.Should have strong programming, debugging experience, and excellent problem-solving skills.Should be able to work on maintenance projectsKey Job Responsibilities:Independent development of WordPress based websitesCustomize ready made theme/template and develop custom theme/templates/Modules/plugins in CMSDelivery of projects within the assigned estimate of hoursFollow standard coding guidelines and best practices of WordPressReview and optimize code for peers and ensure code is unit tested.Workdays: Mon-Sat. 10AM-7PM

1. Develop and Maintain proper interaction and reputation with the clients2. Understand the business needs of the Clients3. Convince them to invest on new Projects with the Company4. Outbound Process (Website Selling)5. Excellent fluency in English is mandatory.6. B2B Process7. Unlimited incentives

Should be fluent in English is Mandatorylooking for candidates who have experience in BPO sector.