You Will Support Top E-commerce Businesses in the USA with Your Excellent Customer Support Skills. You Will Charm Our Customer with Your Linguistic Skills, Politeness and Ability to Understand the Issue and Resolve Them Professionally.
- Determines Requirements By Working with Customers.
- Answers Inquiries By Clarifying Desired Information; Researching, Locating, and Providing Information.
- Resolves Problems By Clarifying Issues; Researching and Exploring Answers and Alternative Solutions; Implementing Solutions; Escalating Unresolved Problems.
- Fulfills Requests By Clarifying Desired Information; Completing Transactions; Forwarding Requests.
- Sells Additional Services By Recognizing Opportunities to Up-sell Accounts; Explaining New Features.
- Maintains Call Center Database By Entering Information.
- Keeps Equipment Operational By Following Established Procedures; Reporting Malfunctions.
- Updates Job Knowledge By Participating in Educational Opportunities.
- Enhances Organization Reputation By Accepting Ownership for Accomplishing New and Different Requests; Exploring Opportunities to Add Value to Job Accomplishments.
Industries we serve:
Call Centre / BPO / KPO / ITES / LPO, IT-Hardware & Networking / IT-Software / Software Services
Key Skills : Internet Marketing, Digital Marketing, SMO, Link Building, Directory ...