MetroRide

Arekere Gate, Bangalore

Job Title: Telesales Executive Job Summary: We are seeking a dynamic and motivated Telesales Executive to join our team. The primary role is to manage inbound and outbound calls with leads, explaining transportation plans and services for children, addressing customer queries, and managing client accounts. This role is ideal for someone who is personable, organized, and has a talent for sales and customer service.Key Responsibilities:1) Lead Management:Contact and qualify leads generated through various channels, including online inquiries via :- Calls,Chats and Mails and referrals.Follow up on prospective leads to convert the sales.2) Customer Outreach:Make outbound calls to potential customersbto introduce and explain transportation plans.Conduct inbound calls from interested customers, answer questions, and provide detailed information on service plans, routes, safety measures, and costs.Understand customer needs to recommend the most suitable service plan.3)Account Management:Set up new customer accounts, ensuring all details are accurately recorded.Maintain ongoing customer relationships by handling changes in schedules, updating plans, and managing any account queries.Provide support for any billing inquiries or payment processing.4) Sales Target Achievement:Meet and exceed monthly and quarterly sales targets.Maintain records of calls, customer interactions, and conversions in the CRM system.5) Customer Service:Ensure high customer satisfaction by addressing concerns, resolving issues, and delivering timely follow-up.Provide a positive experience for all customer interactions and handle complaints effectively.6) Reporting and Feedback:Prepare daily and weekly sales reports.Provide feedback on lead quality and customer needs to improve marketing efforts and service offerings.Requirements:* Looking for candidates with 2-3 years of experience in the same domain.* Proven experience in telesales or customer service,

Job Title: PromoterLocation: [Hyderabad (Hitech City and Raidurga Metro Stations]Bengaluru ( JP Nagar, IndiraNagar, Konanakunte Cross)Job Type: [Full-Time/Part-Time/Contract]Job Summary:We are seeking enthusiastic and motivated Promoters to join our team. As an Promoter, you will be responsible for actively promoting our app at various on-location events and locations. Your role will involve engaging with potential users, showcasing the app's features and benefits, and driving downloads and user engagement.Key Responsibilities:Promote and demonstrate the apps features to potential users in-person at designated locations.Engage with customers to explain the app's benefits and answer any questions they may have.Distribute promotional materials such as flyers, brochures, and branded merchandise.Collect user feedback and provide insights to the marketing team.Track and report on promotional activities and user interactions.Ensure a positive and professional image of the company at all times.Collaborate with the marketing team to develop and implement effective promotion strategies.Requirements:Previous experience in promotions, sales, or customer service is a plus.Excellent communication and interpersonal skills.Ability to engage and motivate potential users.Strong organizational skills and attention to detail.Comfortable working in various environments and handling multiple tasks.

This is a full-time onsite position as a Customer Service Executive/ Sr. Executive at MetroRide's Hyderabad location. As a CSE, you will be responsible for ensuring customer satisfaction by providing exceptional support and service. Your day -to -day tasks will include handling customer inquiries and resolving issues, maintaining communication channels, and contributing communication channels, and contributing to sales efforts.Mandatory Requirements-1. Fluency in Kannada, Telugu, Hindi, English are mandatory for this role. Please apply only if you meet the requirements.2. Bachelor's Degree.3. Minimum 1 year of full-time experience in a similar Customer Service role is a must.4. Strong communication skills, both verbal and written.5. Good knowledge of customer management software and MS office.6. Strong problem-solving skills, Good and Mindful Behavior.