Megahit Technologies Pvt. Ltd.

Kolkata, West Bengal

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualizationInstall and upgrade computer components and software, manage virtual servers, and integrate automation processesTroubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issuesProvide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructurePerform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover proceduresLead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptionsResponsible for capacity, storage planning, and database performance