MEDICOVER HOSPITALS

Kurnool, Andhra Pradesh

To attend the doctors prescription at the sales counter and advise the dosage of medicines to the patients Dispense drugs pursuant to a prescription issued by the doctor. In case the prescribed medicines not available, arrange the same from the in-house pharmacies for the honor of 100% prescription. Substitution of medicines is to be consulted with the doctor To Cross-check the medicines issued along with bill (with regard to patient name, items name, quantity, expiry) and acknowledge the bill. To maintain good relations with customers/doctors. To maintain free home delivery register and follow-up the medicines deliveries to the customers in time. Handle all the inbound calls primarily focusing on drug information, patient counseling/education and free home delivery orders. In addition, handle patient queries and issues with respect to drug therapy and drug information.

Establish and implement quality management system across the hospital. Monitor and analyze the same for improvement Ensure the compliance of all the accreditation and certifications standards implemented in the system through close monitoring Liaisoning with the external bodies of accreditation and certifications for the regular audit programs. Preparing and revising all the hospital policies, procedures, work instructions and department manuals periodically as per the hospital policy in coordination with the corporate quality team. Conducting process audits assigned by the corporate quality team in the defined tool and reporting the same on monthly basis. Conducting active medical records audit as per the sample require NABH sample size.