Mavell Solutions Pvt Ltd

Salt Lake, Kolkata

Job Description :We are looking for an enthusiastic & customer focused individual to join our team for International Process. In this role, you will be the first point of contact for our International customers, providing excellent support & resolving their queries via phone.Key Responsibility :Handle calls in a professional & timely manner.Address customer inquiries, resolve issues & provide accurate information about the products & servicesMaintain a high level of customer satisfaction by providing clear, concise & friendly communicationCollaborate with team members to ensure a seamless customer experience.Required Skills & Qualification:Minimum 10th pass & above individuals can applyFreshers & experience both can applyWorking Conditions:Fixed day shiftFixed week off on Sunday

Mavell Solution Pvt Ltd is currently seeking a customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for acting as a liaison between our company and its customers. Your primary role will be to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.We are looking for someone who is genuinely excited to help customers and who possesses excellent communication skills. The ideal candidate will be patient, empathetic, and able to effectively communicate with customers. Problem-solving is also an important skill for this role, as you will be expected to troubleshoot and investigate any issues that arise.Responsibilities of the Customer Service Representative include managing large amounts of incoming phone calls, generating sales leads, identifying and assessing customer needs, building relationships and trust, providing accurate and complete information, meeting sales targets, handling customer complaints, keeping records of customer interactions, and following communication procedures and guidelines.If you are customer-focused, have a track record of providing exceptional customer support, and thrive in a fast-paced environment, we would love to hear from you. Join our team at Mavell Solution Pvt Ltd and help us maintain high customer satisfaction and excellent service standards.