Maple PC Peripherals PVT LTD

Jamshedpur, Jharkhand

MAPLE PC & PERIPHERALS PVT LTDJOB TITLE: Project Manager (CCTV & Networks)Department: ProjectsSummary: We are seeking a highly skilled and experienced project CCTV Engineer who will be responsible for the installation, configuration and maintenance of CCTV systems for various projects. The role demands a thorough understanding of security systems, excellent project management skills and ensure that all the projects are completed within the allocated time and budget. Develop and define project goals, scope, and deliverables that support business objectives in collaboration with senior management and stakeholdersResponsibilities: Develop and design CCTV systems according to client specifications and project requirements. Conduct site surveys to assess and design optimal CCTV systems layouts. Install, configure CCTV systems including cameras, networking hardware and software. Ensure proper maintenance and troubleshooting of CCTV systems. Manage multiple CCTV projects simultaneously from inception to completion. Prepare project documentation and reports. Ensure all installation comply with industry standards, regulations and requirements. Ensuring meet all scope requirements by completing jobs properly according to their contract or agreement with the client. Attending meetings with other leaders. Developing progress reports regarding projects they're working on. Daily reporting of the project progress with higher management & clients.Requirements: Time and project management skills. Able to travel when needed. Minimum 3-5 years of experience required in CCTV installations. Strong understanding of network concepts and configurations. Strong verbal and written communication.Qualifications: Bachelors degree in Electrical, Computer Science or related field.Number of positions: 2Salary: 25000-30000

MAPLE PC & PERIPHERALS PVT. LTD.JOB TITLE: HELP DESK AGENTDEPARMENT: Help deskLOCATION: JamshedpurSUMMARY: We are seeking a responsible and dedicated Helpdesk Agent to join our organization. The ideal candidate will be responsible for resolving customer issues and satisfaction of the customers through efficient and timely support. Also, assist in the creation and maintenance of helpdesk documentation.RESPONSIBILITIES:1. Serve as the point of contact for customers or clients seeking assistance via email, phone or in person.2. Document all customer interactions and review with data proof.3. Operate data in Google Sheet and do call analysis.4. Handle customers under pressure.5. Daily, weekly and monthly call analysis and generate report.6. PPT Presentation for monthly review with customers.7. Stay up-to-date with product knowledge and industry trends to better assist customers and provide accurate information.8. Collaborate with other departments or teams to continuously improve processes and enhance the customer support experience.REQUIREMENTS:1. Excellent communication skills in English and Hindi, both verbal and written.2. Ability to remain calm and patient when dealing with customers.3. Ability to manage and prioritize multiple tasks in a fast paced environment.4. Ready to expect change, and know to plan shift as per criticality and urgency.5. Network knowledge along with exposure of computer peripherals.6. Must be capable enough to manage customer escalation.7. Should be able to assist and support customers in a timely and professional manner.8. Timely delivery of given work.QUALIFICATIONS: Should have a Graduate degree in any field.SALARY / COMPENSATION: As per Negotiation and Experience level.

MAPLE PC & PERIPHERALS PVT LTDJOB TITLE: SALES EXECUTIVEDEPARTMENT: SalesLOCATION: Jamshedpur and BhubneswarSUMMARY: We are seeking a dynamic and result driven sales executive to join our organization. The ideal candidate will be responsible for generating leads, building relationships with clients, and closing sales to meet revenue targets. The Sales Executive will also be responsible for maintaining excellent customer satisfaction and providing exceptional service.RESPONSIBILITIES: Identifying and qualify leads through various channels, including cold calling and networking. Develop and maintain strong relationships with clients and customers to understand their needs and provide tailored services and solutions. Negotiate terms and close sales agreements to meet or exceed sales targets. Collaborate with the marketing team to develop effective strategies for lead generation and sales growth. Meet the sales goals and develop plans and strategies. Stay updated on industry trends, market conditions and competitors to identify opportunities for growth. Ensure customer satisfaction by addressing inquiries, complaints, resolving issues, and support as needed. Contact potential and existing customers over the phone, email or by visiting them. Prepare and send quotes and proposals to clients. Participate in meetings of sales team. Provide regular reports and database on sales activities and achievements to management. Provide accurate and timely report on customer database. REQUIREMENTS: Strong communication, negotiation, and interpersonal skills Proven track record of success in sales, with at least 1 year of experience. Ability to work independently or as a part of the team. Willingness to adapt and learn new technologies and sales techniques. QUALIFICATIONS: Bachelors degree in Business Administration, Marketing, or related Field.NUMBER OF POSITIONS: 2SALARY: 18000-20000

MAPLE PC & PERIPHERALS PVT. LTD.JOB TITLE: FIELD ENGINEERDEPARTMENT: Service LOCATIONS: West Bokaro / Meramandli / Jamshedpur / Noamundi / Joda (NINL).SUMMARY: We are seeking a dedicated and skilled Field Engineer to join our organization. As a Field Engineer you will be responsible for the installation, maintenance and configuration of the technical systems and equipment on-site to provide support to the customers.RESPONSIBILITIES: Install, configure and test technical systems and equipment at the sites. Provide on-site technical support and troubleshooting for the equipment. Configuration or installation of CCTV, Network, PA system, Radio. Will handle the emergency requirements and planning of spares as per need. Resolve technical issues related to electrical systems. Perform electrical tests to ensure compliance with industry standards and regulations. Provide onsite support to on the maintenance and operation of electrical systems.REQUIREMENTS: Minimum of 2-3 years of experience in electrical engineering or related field. Proficiency in electrical design software or tools. Strong knowledge of electrical codes, standards, and regulations. Excellent verbal communication in English and interpersonal skills. Willingness to travel to clients sites as required. Able to handle customers or clients effectively. Should have plant safety knowledge. Capable enough to handle customer ESCALATIONS. Should have own vehicle (two wheeler) to travel support location. Problem solving skills and attention to detail.QUALIFICATIONS: Bachelors degree in Electrical Engineering or related field.SALARY/ COMPENSATION: As per Negotiation and Experience level.