Manral Associates

Noida Sector 16

Job Description - Telecaller/Telesales Representative job involves using the phone to interact with customers, either to generate sales, provide customer service, or gather information. They are responsible for making outbound calls to potential and existing customers, handling inbound calls, and building rapport to drive business. Key Responsibilities:Outbound Calling:Making calls to potential and existing clients to generate leads, promote products/services, and close sales. Inbound Call Handling:Answering inquiries, resolving customer issues, and providing product information. Sales and Lead Generation:Identifying customer needs, presenting solutions, and closing sales deals over the phone. Customer Relationship Management:Building and maintaining relationships with customers to ensure repeat business. Documentation:Maintaining accurate records of all calls, sales, and customer interactions. Sales Target Achievement:Meeting or exceeding sales targets and quotas. Product Knowledge:Understanding the company's products and services to effectively communicate with customers. Essential Skills:Communication: Strong verbal and written communication skills, ability to build rapport, and persuade customers. Sales: Experience in sales, ability to close deals, and overcome objections. Customer Service: Patience, empathy, and the ability to handle difficult customers. Computer Skills: Proficiency in using CRM software and other relevant tools. Time Management: Ability to manage time effectively and prioritizetasks.