Makeup India

Delhi

Work as part of the 24x7 Shift system on the IT Service Desk Answer calls & e-mails from our customers Act as a point of escalation for queries from colleagues and as part of the Major Incident process Assist the Service Management Specialists in the production of regular & Adhoc reports Act as a champion for corporate processes such as Incident, Problem & Change management, taking feedback to develop and maintain the processes and supporting procedures, ensuring an efficient and effective consistent service is delivered in line with customer SLAs Support the Service Desk Manager with people management activities such as managing staffing levels (Leave & Training) Assist in delivering briefings to Service Desk staff on issues or changes that may affect volumes and work patterns at the Service DeskPersonal skills and Experience: A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline Exceptional customer service & communication skills Experience working with both internal teams and external suppliers Effective prioritization and execution of tasks in a high pressure environmentIdeally experience on a Service Desk supporting the following technologies: Service Now (Incident, Problem, Service Request & Change) End user computing Active Directory O365 and OKTA skills Infrastructure Monitoring tools Remote support tools