Lights in Dark Travel and Events Pvt Ltd

Paschim Vihar, Delhi

Dealing with clients Dealing directly with clients and suppliers in the UK and overseas by telephone, and e-mail regarding: Making amendments to bookings Confirmation of online bookings Client queries Cancellations payments follow-up with clients. Servicing Requests (e.g. meal requests, wheelchair access) Dealing with emergency situations Directing enquiries to relevant departments Liaising with other departments. knowledge of Excel. Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodationsProvide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelersBook transportation, make hotel reservations and collect payment/feesUse promotional techniques and prepare promotional materials to sell itinerary tour packagesDeal with occurring travel problems, complaints or refundsAttend travel seminars to remain updated with tourism trendsEnter data into our software and maintain client filesNetwork with tour operatorsMaintain statistical and financial recordsMeet profit and sales targets