Courteous customer interaction, correct guidance on medicines, handling elderly/emergency cases, informing offers & schemesAccurate dispensing as per prescription, correct quantity/batch/expiry, error-free billing, ethical practicesProper stock arrangement, monitoring fast/slow/near-expiry items, reporting shortages, audit supportAdherence to pharmacy laws & SOPs, Schedule H/X compliance, hygiene, data confidentialityCoordination with staff, product/system knowledge, supporting new joiners