. Ability to troubleshoot and identify the problem in laptop. Resolve Hardware and software issues in laptop. Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables. Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied. Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools. Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options. Drive to customer place and solve issues/installations. Good Communication skills