KYONICA MULTISOLUTIONS PVT.LTD.

Patna, Bihar

Job Summary:Telecaller position is open for immediate hiringResponsibilities:Making calls to potential customersExplaining company services and productsMaintaining daily call recordsSubmitting daily progress reportsQualifications:12th grade or higher educationFluent communication skills in the local languageBasic computer skills

Currently, We are hiring CCTV Technician Desired Candidate Profile Minimum Experience: 1 Years in cctv installation and maintenance Qualification: ITI, DIPLOMA In IT/Computer, Computer Hardware And Networking.

Answer incoming and outbound calls and respond to customers emails Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assignedTELECALLER Qualifications and Skills High school diploma or equivalent Proficient in relevant computer applications 0-1 years of experience in a call center environment Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately