Kora By NM

Goregaon East,Mumbai

Job descriptionJob Summary:The Greeter is the first point of contact for guests, visitors, or customers entering the establishment. This position is responsible for creating a welcoming and friendly environment, offering assistance, and ensuring guests have a positive experience as they arrive. The Greeter will play a key role in setting the tone for the guest's visit by providing exceptional customer service, directing visitors, and addressing inquiries.Key Responsibilities:Greet customers, visitors, or guests in a friendly and professional manner upon arrival.Provide assistance to customers by answering questions and offering directions.Ensure guests are promptly attended to and assist with any initial needs or requests.Maintain a clean and organized entrance area.Manage guest flow by ensuring efficient entry and exit procedures.Direct visitors to the appropriate departments, staff members, or areas.Assist with checking in guests or handling reservations when required.Monitor the flow of guests and maintain a friendly atmosphere.Handle guest complaints or concerns in a calm and professional manner, escalating when necessary.Promote and inform visitors about ongoing events, services, or specials (if applicable).Ensure compliance with health and safety standards in the entrance area.Maintain a professional appearance and demeanor at all times.Perform other duties as assigned by the supervisor or manager.Skills and Qualifications:Excellent verbal communication and interpersonal skills.Friendly, approachable, and patient demeanor.Ability to stay calm and composed under pressure.Strong customer service orientation.Ability to work in a fast-paced environment and handle multiple tasks.Basic knowledge of the companys services and products.Ability to work flexible hours, including weekends and holidays, if required.High school diploma or equivalent (preferred).Previous experience in a customer-facing role is a plus.Job Type: Full-time