Kondody Hotels and Resort India Pvt Ltd

Kumily, Idukki

Key responsibility is to maintain guest relations by interacting with guests, taking care of them while they wait to be seated, escorting them to table, order taking, service and farewell of the guest. Should have good English communication skills, be well groomed and have knowledge of service jargon.Key Duties and Responsibilities:Assist in creating a warm and welcoming environment for our guestsEnsure that guests are seated and provided with menus promptlyEnsure that all guests requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all timesFamiliarize yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may haveTake food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accuratelyEnsure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all timesSet up, clear and promptly service tables after use to ensure that guests can be seated in a timely mannerEnsure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as requiredDeal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to managementEnsure all cash, charge, float and till procedures are carried out in line with agreed proceduresPrepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessaryAssist in the set up and preparation, and provide service duties for functions as requiredSupport the kitchen staff as and when required and in accordance with hygiene and safety regulationsEnsure that all front of house and guest areas are well maintained at all times

DUTIES AND RESPONSIBILITIES:Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner.Overseeing VIP guests, arrivals and departures. Coordinating and multi-tasking job duties in a busy environment.Should possess detailed information about the Hotel, city as well as the competition.Detailed information regarding arrivals and room requirements.Have up to date information on daily room occupancyProviding excellent customer service as per hotel standards.Greeting guests as they enter and exit the hotel. Providing information regarding the Hotel, town attractions, activities etc.Check on VIP reservations, complete their pre-registration formalities.Allocate rooms to all arriving guests.Maintain up-to date information on room rates, current promotions, offers and packagesMaintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.Co-ordinate with housekeeping for clearing of rooms.Collect Guest feedback during guest departure along with his likes and dislikes.Perform basic cashier activities as and when required.Maintain guest lockers for safe custody.Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.Give proper and complete handover to the next shiftShould be able to handle all guests without bias or prejudice.Follow the house rules and policies laid down by the management.Adhere to strict staff grooming and hygiene standards.Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.Good command of the English language is essential, both written and verbal Must possess strong organization time management skills, attention to detail.Must be guest service focused and a team player.Positive attitude and outgoing personality is essential.

We have vacant of 3 Commie 3 Jobs in Thekkady Idukki Experience Required : 1 Year Educational Qualification : Diploma, Professional Degree, BHM Skill kitchen,Commis Chef etc.

Job Openings for 1 Regional Human Resource Manager Job with minimum 3 Years Experience in Idukki having Educational qualification of : Professional Degree, Post Graduate Diploma, Other Doctorate Degree with Good knowledge in Human Resource Management,People Management,Recruitment Head,man power planning,Statutory Management,Statutory Compliance,Budgeting,training etc.