KNV Capital Services Private Limited

Chennai, Tamil Nadu

Roles and Responsibilities for the CRMo To be responsible for customer queries, feedback and complaints across various channel including phone calls, emails, websites, etc.,o To make outbound calls to follow up on customer inquiries and provide support.o To provide prompt, efficient and satisfactory responses to customer enquiries.o To establish and maintain positive customer relationship.o To assist in resolving product or service-related concerns and escalations.o To engage proactively with new customers, providing clear explanations of services and products to ensure a smooth onboarding experience.o To maintain the precise records of customer interactions and transactions.Job Requirementso Possess excellent communication skillso Demonstrate the ability to handle customer inquiries and complaints with patience and empathy.o Proficient in multitasking and problem solving.o Proactive in approaching the new customers.o Prior experience in customer service is advantageous.o Support successful customer retention.o A bachelor degree from a reputed institutiono Customer centric attitude to handle challenging client situations.

Responsibilities: - Handle incoming customer queries and issues via phone calls or online channels.- Make outbound calls to follow up on customer inquiries and provide support.- Ensure a positive customer experience by addressing concerns promptly and professionally.- Assist in resolving product or service-related concerns and escalations.- Proactively engage with new customers, explaining services and products to facilitate aseamless onboarding process.- Maintain accurate records of customer interactions and transactions.Requirements:- Excellent communication skills.- Ability to handle customer inquiries and complaints with patience and empathy.- Strong multitasking and problem-solving skills.- Proactive approach to connecting with new customers.- Previous experience in customer service is an advantage.

Requirement for Tele Sales Executive. CLIENT INTERACTIONBenefitsweekly 2 days offTiming 10.30 to 7.30 pmPFPerformance BonusRetention bonusIncrements...

Hiring for 3 Customer Relationship Manager Jobs in Chennai, Tamil Nadu,Banking Officer,Financial Services,Health Insurance Counselor,Mutual Funds Sales,Stock Broking, with minimum 1 Year Experience,Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Customer Relationship,Siebel,Marketing,MS CRM, Banking Officer,Financial Services,Health Insurance Counselor,Mutual Funds Sales,Stock Broking etc.Weekly 2 days offOther Benefits PF

Key Responsibilities:1.Handle client interface and act as a single point of contact for queries2.Liasion between operations, Transition & client3.Maintain a positive relationship & rapport with the clients4.Ensure effective account management5.Address technical and operations issues as and when required6.Take ownership of weekly/monthly service review calls with the customer client and plan the agenda accordingly.7. Research and identify customers who will be suitable to talk to you related to investment.8. Talk to them about our service. You must be in a position to counsel them. Unless you understand business and finance, you cannot do this.it is not about customer acquisition. It is about customer identification, counseling, and bringing to the next step.9. Bring them for further discussionSkills:1.Strong communication skills2.Strong Knowledge of Financial Services.2.Smart, Analytical and presentable