Kleenco On Demand Services Pvt Ltd

Bangalore, Karnataka

LaundroKart is a rapidly growing On-Demand Laundry and Dry-Cleaning service company, presently operating in 45+ locations in Bengaluru. We provide an affordable and convenient way of getting your laundry & dry-cleaning done right at your finger-tips. Join now and be a part of our growth story! A customer service executive should be able to interact with a customer and immediately get the context of their problem. CS Executive should have deep inclination towards learning the new product/service to build sound knowledge of the same, which will help them to suggest a solution to the customer right away. In the event, if the issues are beyond the immediate the scope of the executive, they should learn to escalate the problem to the right internal teams(s) and make sure to follow up the progress of the escalation and keep customer updated all the time. Key Responsibilities:Take ownership of the customers issues Troubleshoot problems and see them through to resolution Escalate unresolved issues to the appropriate internal teamsCollect prompt and accurate feedback from customersDocument knowledge in the form of solution articles for future use Master the CS ticketing tool, email and phone etiquetteWhat were looking for:Excellent communication skills both written and spoken preferably multi lingual (English, Kannada & Hindi) Competent computer knowledge along with MS excel & wordAbility to multitask Attention to details Ability to honor deadlines A proactive approach to support A terrific team playerMinimum relevant work experience: 2yrs+ Salary: 25k + performance-based incentives 6 working days (Monday to Saturday, Wednesday Week Off)