Kiosist Pvt Ltd

Parle Point, Surat

Role Description Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guests stay through up-selling Doing reservations, cancellation and modification of bookings of hotel rooms Guiding guests about hotel amenities, local areas and direction Smooth check-in and check-out of guests from the hotels in the USA using the virtual front desk Communicating and collaborating with the local hotel team and participating in the smooth overall operation of the hotel Skills and Experience required Experience in the hospitality industry or related industry Service focused personality is essential Fluency in English, both verbal and written Strong customer service skills, such as empathy, listening skill, problem-solving skill Excellent verbal and written communication skills Organizational and time management abilities Should be comfortable for rotational shifts Freshers can apply