Joylamp & Co

Indore, Madhya Pradesh

Job Description - If you are an effective communicator, driven and passionate team player and result driven sales person, we have just the right job for you. We are searching for Outbound Sales to join our fun, fast-paced, growing team and take on full responsibility for converting sales leads into customers. Job Roles and Responsibilities - Develop and maintain strategic long term trusting relationships with high volume customers to accomplish organic growth. Communicate company products and services via Calling and E- mail and also build relationships in order to uncover prospect needs. Document and update CRM with daily activities as required Achieve weekly and monthly targets. Remain knowledgeable about all organisation products and services to facilitate sales efforts by understanding key customer needs and wants.

Job Requirements - Good presentation,negotiation and problem-solving skills Excellent customer service and sales skills. Strong verbal and written communicator Educational Qualification required (mandatory) - B.Sc (nursing)/ M.Sc (nursing)/ B.pharma/M.pharmaJob Description - If you are an effective communicator, driven and passionate team player and resultdriven, we have just the right job for you.We are searching for Customer Care Executive to join our fun, fast-paced, growing team and take onfull responsibility for converting sales leads into customers.Job Roles and Responsibilities -1. Customer call the Toll free number to get an appointment with the Available or Nearby Doctorfor consulting or treatment for their own reason , Call Center Agent must give a proper responseknowing the details from customer and check the availability of Doctor by collecting the ZipCode2. If the customer ask for an Ambulance to Book for any emergency , Call Center Agent mustrespond immediately to dispatch the Ambulance for the required location and stay on call untilAmbulance reach the actual location and arrange an available doctor from that location.3. No sales involved , No Targets involved , No Survey involved.

The key role of call center quality assurance is ensuring that the agents provide quality service in line with the organizational objectives. Optimized quality assurance increases agents efficiency through behavior modification, enhanced quality service to customers and improved close rates. It is important to have a robust quality assurance program, creating a team of analysts and understanding their roles and responsibilitiesQUALITY ANALYST ROLES & RESPONSIBLITIES Here are essential functions and tasks of a quality assurance team: 1. Developing Evaluation Programs 2. Keeping track of the key industry trends 3. Monitoring Customer Interactions 4. Calibration Sessions 5. Utilization of Technology 6. Training and Coaching 7. Compliance Monitoring 8. Driving Innovation and Optimizing Processes 9. Competition Analysis 10. Agent Engagement 11. Revenue Growth 12. Improving Overall Contact Center Efficiency

Graduated high school, but a bachelor's degree in commerce orrelated fields is preferred.Prior experience with customer service/telesales and call centersin relevant job roles with at least 3 years experience.Good knowledge of CRM practices and systems.Customer-oriented attitude with professionalism.Strong multitasking, time management, and target achievingskills.Excellent communication and listening skills with good commandof the English language.AGE CRITERIA 21 - 35 years