Jimmy Luxury

Mayapuri, Delhi

Handle inbound and outbound customer calls, providing solutions and resolving inquiries in a professional manner. Respond promptly to customer emails, addressing concerns, providing product information, and resolving issues. Engage with customers via live chat, offering real-time assistance and troubleshooting. Maintain a high level of customer satisfaction by providing personalized support and resolving issues in a timely manner. Collaborate with internal teams to resolve complex customer issues and escalate as necessary. Provide feedback and suggest improvements to optimize the customer service process.

We are looking for a creative and results-driven Social Media Executive to manage our brands presence on social media platforms including Instagram, Facebook, TikTok, and others. The ideal candidate will have a strong understanding of social media trends, content creation, community engagement, and influencer collaborations. They will play a key role in driving brand awareness, engaging our online community, and growing our following.Key Responsibilities:Develop, implement, and manage social media strategies across all platforms (Instagram, Facebook, TikTok, etc.).Create engaging, high-quality content (text, images, videos) to promote the brand.Plan and execute social media campaigns, both organic and paid, aligned with marketing objectives.Collaborate with influencers, bloggers, and other key industry players to promote brand initiatives.Monitor and engage with followers, responding to comments, messages, and inquiries in a timely manner.Analyze social media performance using analytics tools (e.g., Google)