IRC Innovations

Naraina, Delhi

As a Customer Support Executive, you will be responsible for assisting customers with their inquiries and issues in a timely and professional manner. Your key responsibilities will include answering phone calls, responding to emails, and resolving customer complaints efficiently.You will need to possess excellent communication skills, both written and verbal, in order to effectively interact with customers and provide them with accurate information. Strong problem-solving skills are also necessary to address customer concerns and find appropriate solutions.Additionally, attention to detail is essential to ensure that all customer information is properly documented and managed. As a female candidate with at least a 10th pass education, you should be able to work well under pressure and maintain a positive attitude when dealing with challenging situations.Overall, the ideal candidate for this role will be a proactive and customer-focused individual who is dedicated to providing exceptional service to all customers.

Company DescriptionIRC INNOVATIONS is the Company with a large networking presence in India. Specializing in Smart Gadgets, Gaming & Mobile Accessories and Consumer Electronic Goods, we have both online operations.Role DescriptionThis is a full-time on-site role located in Naraina vihar New Delhi for a Customer Support Executive. The Customer Support Executive will be responsible for providing customer support, ensuring customer satisfaction, offering online support, delivering excellent customer service, and providing technical support.QualificationsCustomer Support and Customer Satisfaction skillsOnline Support and Customer Service skillsTechnical Support skillsStrong communication and interpersonal skillsProblem-solving abilities and patienceExperience in a similar role is a plusBachelor's degree in a related field is preferred

Hiring for 1 Customer Support Executive Job in Naraina, Delhi, with minimum 1 Year Experience,Required Educational Qualification is : Higher Secondary, Secondary School with Good knowledge in Customer Relationship, Customer Centric, Call Quality, Call Coordinator etc.

required E-Commerce Manager to handle and manage daily operations and P&L of all of the e-commerce marketplaces channels like Amazon, Flipkart, Nykaa and more. - With minimum experience of 4+ years with MBA as qualification with specialization in Marketing. - Responsible for listing new products on the marketplaces like Amazon, Nykaa, Flipkart, and other website & doing regular audits to ensure that the correct listing is live on the platform. - Monitoring product sales and boosting it by using searched keywords, optimized content, & regular paid and unpaid promotions. - Preparing & uploading A+ Content with the help of infographics and optimised SEO rich content with optimizing and modifying the existing product listing, it's prices on the marketplaces to increase the product visibility and enhance sales. - Running paid advertisements/sponsored ads on marketplaces like Amazon, Flipkart, and others to ensuring maximum ROI. - Act as the sole point of contact who understand the client's need and liaison between the department with implementation of action plan for monthly growth. - Preparation of product catalogue and monthly reports with analysis of the progress of the platforms. - Assisting the operations & accounts team in case of any issue in the order fulfilment, inventory updates, payments, etc.

Experience selling on Ozon. The ideal candidate will have experience selling on Ozon or another major Russian e-commerce platform. They will be familiar with the platform's rules and regulations, and they will know how to list products, set prices, and promote sales.Knowledge of Russian. The candidate must be fluent in Russian in order to communicate with customers and suppliers. They should also be familiar with Russian culture and business practices.Strong sales and marketing skills. The candidate should have strong sales and marketing skills. They should be able to develop and execute marketing campaigns, and they should be able to close deals.Excellent organizational and time management skills. The candidate must be able to manage multiple projects simultaneously and meet deadlines. They should also be able to work independently and as part of a team.