InterGlobe Aviation Ltd.(IndiGo) Airlines

Palam, Delhi

Executive -AO&CS - Customer Services - DLLocation: New Delhi, DL, INCompany: InterGlobe Aviation LtdIndiGo HR Manager. Rohit KumarContact No. 8302693922Officer AO&CS in the role of Customer Service(OUText Customer Service)Job purpose:To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.Key responsibilities and accountabilities:Assist customers through all procedures related to arrivals & departures in the following activities.Reservations & ticketing:Making reservations across the counterSelling of tickets.Remitting cash to the concerned department.Answering customer queries over the telephone.DeparturesAttend the pre flight and post flight briefings.Setting up of check in counters.Screening of checked in baggage.Maintain high quality of Check in procedures.To assist customers with special requests.ArrivalsTo assist customers with special requests.To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.Co-ordination with the baggage vendor for the damaged bags.Follow up with the en-route stations regarding lost baggage.Post flight departure Filing of all necessary flight papersAny other responsibility assigned by the management from time to time

We are Urgently Looking for Ground Staff.Officer - AO & CS in the role of Customer ServiceJob Posting Start Date: 30 May 2024Location: Delhi, Chhattisgarh, INCompany: InterGlobe Aviation LtdJOB DESCRIPTIONOfficer AO & CS in the role of Customer Service(OUText Customer Service)Job purpose:To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.Key responsibilities and accountabilities:Assist customers through all procedures related to arrivals & departures in the following activities.Reservations & ticketing:Making reservations across the counterSelling of tickets.Remitting cash to the concerned department.Answering customer queries over the telephone.DeparturesAttend the pre flight and post flight briefings.Setting up of check in counters.Screening of checked in baggage.Maintain high quality of Check in procedures.To assist customers with special requests.ArrivalsTo assist customers with special requests.To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.Co-ordination with the baggage vendor for the damaged bags.Follow up with the en-route stations regarding lost baggage.Post flight departure Filing of all necessary flight papersAny other responsibility assigned by the management from time to time