ResponsibilitiesOrder Management and Customer Service Checks for Completeness of Commercial Requirements and ensures that order details (dates, details) in the system matches customers requirements as indicated in customer documents Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status before each order status Generates Shipment List and acquires proforma invoice, packing instructions and shipping release from customers to release orders for shipment Analyses, qualifies, and completes Change Order Requests Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not Ensures that the dates own by order management team are updated and reflective of current order status Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays Coordinates with other teams/support to complete the request of customers and communicates effectively with suppliers on customers delivery date pull in requests Generates and analyses backlog orders and participates in order backlog review meetings to provide feedback on risks to meet the periods shipment commitmentsContinuous Improvement and Innovation Participates in the execution of Functional Unit Strategic Initiatives/Programs to improve Key Performance Indicators and support the objectives of the organization.RequirementsEducation: Bachelor's Degree B.A., B.Com., B.Sc., M.C.A., BBA, or any other graduate.Job Related Experience: At least 6 months to 1 year related experience in order management or similar support/functions (Freshers may apply too)Specific Knowledge: Intermediate to Advanced MS Office Application MS ExcelBusiness