Department: Partner Retention

Designation :Account Manager

Responsibilities

Responsible for all the phases of renewal sales process - proactively contacting customers with expiring contracts, generating renewal quotes, ensuring renewals are complete, and maintaining customer contact regularly throughout the year
Maintain high customer retention rates through the development of strong relationships with customers
Effectively communicate with external customers regarding renewal enquiries
Interact with other departments including to meet and deliver customer requirements
Leverage the renewal activity to promote incremental product sales
Follow up with customers that do not respond within designated time frames

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Bangalore, Karnataka