Immek Softech Academy

Pallavaram Chennai

We are looking for a Tele Counselor to join our team in Chennai. The ideal candidate should have a passion for helping others and the ability to communicate effectively over the phone.**Key Responsibilities:**- **Conduct Counseling Sessions:** Engage with clients over the phone to understand their needs and provide appropriate guidance.- **Provide Information:** Share details about courses, programs, and services offered, ensuring clients have a clear understanding of their options.- **Follow-Up Communication:** Maintain regular follow-ups with clients to ensure they feel supported and informed throughout their decision-making process.- **Document Client Interactions:** Keep accurate records of all client conversations, preferences, and feedback for future reference and to improve services.- **Achieve Targets:** Work towards achieving team and individual targets concerning client enrollments and satisfaction.**Required Skills and Expectations:**Candidates should possess strong communication and interpersonal skills to build rapport with clients. A background in counseling or customer service is preferred but not mandatory, making this role suitable for fresh graduates. The ability to listen actively and respond empathetically to clients' concerns is crucial. Successful candidates will demonstrate a proactive attitude, good organizational skills, and a willingness to learn. Flexibility in handling different client queries and consistent professional conduct in a work-from-office setting will be essential. Only female candidates will be considered for this role.