Ileads Auxiliary Services Pvt Ltd

Dehradun, Uttarakhand

Job Title: Tele Executives /customer care executiveLocation: Dehradun, UttarakhandDepartment: OperationsStandard Work Hours: Monday to Saturday9.00am to 6.00pm however flexible works hour can be implemented as per requirement.Purpose of Position: To provide inbound and outbound sales and support to customers both internal and external.Salary: 7k to 15kKey Accountabilities: Answer inbound/outbound callsCreate purchase ordersRespond to customer enquiriesSell product & place customer ordersUp-sell products & services where applicableClear daily email logsIdentify, research & resolve customer issuesComplete call logs & reportsEnter order details into the systemResearch all billing & payment issuesRelay all call trends where necessary to supervisorRecommend process improvements where necessaryQuote and send out samplesCustomer follow-upsGeneral administration as requiredCompetencies:Fast & accurate data entry skillsExcellent phone mannerA high level of accuracy & attention to detailCustomer focusBe a self-starter who shows initiativeRespond to customer enquiriesQualifications & experience:Graduate in any fieldGraduate & UndergraduateWarm Regards.Rajiv Mehta