HR AND PR MEDIA

Hyderabad, Telangana

Roles & Responsibility: Understand customers requirement and provide complete and accurate information. Communicate effectively with customers. Assign case to other queue with proper justification. Understanding and striving to meet or exceed call center metrics while providing excellent customer service. Escalate customer problems to the team lead which needs immediate attention. Essential Skills: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Excellent computer proficiency (MS Office Word, Excel and Outlook) Should have a knowledge of English, Hindi and additional language will be preferred. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Typing skills. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Responsibilities of candidates include: Deliver packages to customers in a safe and timely manner Utilize navigation apps to find the most optimal route Interact with clients in a professional manner and accept payments, if required Ensure that vehicles have sufficient fuel and are always ready for use