Hov Services Ltd

Bibwewadi, Pune

Role ExplanationGood Keying speedMinimum keying speed of 7200 key strokes per hour for freshers and 8500 keystrokes per hour for experienced CSEs with not more than 2 (two) errors on display. MSCIT preferred or Preferred experience in data entry jobAbility to sustain concentration for extended periods of timeGood proofreading and data comprehension skillsAbility to operate standard office equipmentReadiness to work in any shift based on business requirementAbility to understand the SOP downloaded by trainerAdhering to company policies and process compliancePrimary Responsibility Enter and update data in databases.Verify and correct data discrepancies.Generate and manage reports.

Job description Conducts weekly meetings with respective business units. Consults with line management, providing HR guidance when appropriate. Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies. Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Provides HR policy guidance and interpretation. Develops contract terms for new hires, promotions and transfers. Assists international employees with expatriate assignments and related HR matters. Provides guidance and input on business unit restructures, workforce planning and succession planning. Identifies training needs for business units and individual executive coaching needs. Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met. Performs other related duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

Role Explanation Outbound Collections, (Voice Process) Excellent Communication and negotiation skills.Addition Requirements Should be flexible working in night shifts. Experience in International BPO would be an added advantage.