Greet and escort customers to their tablesPresent menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)Prepare tables by setting up linens, silverware and glassesInform customers about the days specialsOffer menu recommendations upon requestUp-sell additional products when appropriateTake accurate food and drinks orders, using a POS ordering software, order slips or by memorizationCheck customers IDs to ensure they meet minimum age requirements for consumption of alcoholic beveragesCommunicate order details to the Kitchen StaffServe food and drink ordersCheck dishes and kitchenware for cleanliness and presentation and report any problemsArrange table settings and maintain a tidy dining areaDeliver checks and collect bill paymentsCarry dirty plates, glasses and silverware to kitchen for cleaningMeet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)Follow all relevant health department regulationsProvide excellent customer service to guests
IDS Software Communication Skills in EnglishFront Line Of GuestGuest DealingHandle Front OfficeHandle Guest QueryDealing With CustomerReservation KnowledgeOTA
Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments