Home Consultant Pvt Ltd

Noida Sector 135

Calling existing and potential customers to persuade them to purchase company products and services.Accurately recording details of customers purchase orders.Processing all customer purchases accordingly.Generating promising leads for the outside sales team to pursue.Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.Developing and sustaining solid relationships with customers to encourage repeat business.Using sales scripts proffered by the company to drive sales and respond to customer rejections.Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.Telesales Executive Requirements:High school diploma or GED.Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred.Certified Sales Professional (CSP) accreditation is advantageous.Proven experience working as a telesales executive.Proficiency in all Microsoft Office applications.The ability to follow scripts.Strong negotiation and consultative sales skills.Excellent organizational and problem-solving skills.Effective communication skills.Exceptional customer service skills.

Research industry-related topics (combining online sources, interviews and studies)Write clear marketing copy to promote our products/servicesPrepare well-structured drafts using Content Management SystemsProofread and edit blog posts before publicationSubmit work to editors for input and approvalCoordinate with marketing and design teams to illustrate articlesConduct simple keyword research and use SEO guidelines to increase web trafficPromote content on social mediaIdentify customers needs and gaps in our content and recommend new topicsEnsure all-around consistency (style, fonts, images and tone)Update website content as neededArrange venues and schedules for meetings between all of the individuals who will be contributing to a tasksWrite internal communications documents, including handouts and emails, to inform team members of important noticesReview materials created by others and offer suggestions for improvementEdit and approve the final versions of products, using company guidelines as a gaugePresent progress and results of tasks to management and other interested parties in person or in digital formatConduct regular analyzes of processes and procedures, making adjustments when necessaryPerform other relevant duties as requiredEstablish contact lists of collaborators and update information periodically

Coordinate sales team by managing schedules, filing important documents and communicating relevant informationEnsure the adequacy of sales-related equipment or materialRespond to complaints from customers and give after-sales support when requestedStore and sort financial and non-financial data in electronic form and present reportsHandle the processing of all orders with accuracy and timelinessInform clients of unforeseen delays or problemsMonitor the teams progress, identify shortcomings and propose improvementsAssist in the preparation and organizing of promotional material or eventsEnsure adherence to laws and policiesRequirements and skillsProven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus;Good computer skills (MS Office)Proficiency in EnglishWell-organized and responsible with an aptitude in problem-solvingExcellent verbal and written communication skillsA team player with high level of dedicationBSc/BA in business administration or relevant field; certification in sales or marketing will be an asset

Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and serviceReport on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable formatCreate and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as neededProvide support and maintenance to existing management information systems (MIS).Generate and distribute management reports in accurate and timely mannerDevelops MIS documentation to allow for smooth operations and easy system maintenanceProvide recommendations to update current MIS to improve reporting efficiency and consistencyPerform data analysis for generating reports on periodic basisDevelop MIS system for customer management and internal communicationProvide strong reporting and analytical information support to management teamGenerate both periodic and ad hoc reports as neededUnderstand customer problems and provide appropriate technical solutionsAnalyze business information to identify process improvements for increasing business efficiency and effectiveness.Participate in cross-functional meetings to resolve recurring customer issues.Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at handAnalyze current business processes and make recommendations for improvementsMaintain thorough understanding of data and information resourcesMaintain a status on all projects and proactively communicate with management and customers