Hiteck Infra Energy Private Limited

Jaipur, Rajasthan

The Service Coordinator is responsible for managing service requests, coordinating with field engineers or technicians, and ensuring timely resolution of customer service calls. The role involves scheduling service visits, tracking service cases, maintaining communication with customers, and updating service records in the system.Key ResponsibilitiesReceive and log service requests from customers through phone, email, or service portal.Schedule and assign service calls to engineers or technicians.Coordinate with field service teams to ensure timely service delivery.Track open service cases and follow up until closure.Maintain service records, reports, and documentation.Communicate service updates and timelines to customers.Coordinate spare parts availability for service requests.Update service status in CRM or service management systems.Prepare daily and weekly service reports for management.